so, it’s ironic - i complained about gmail a week or so ago. and, this time, it saved me…having a searchable copy of your email in the cloud is a wonderful thing…especially when your mac goes belly up…
anyways, i want to write a quick post on my mac troubles…both to see if anyone has any ideas and to talk about apple customer service…
so, here’s the deal - it hasn’t booted properly since friday night…ever since i did an OS X upgrade. after hours of fooling with it, i was able to bring it back with a “tiger archive and install.” but, everytime i then try to upgrade to the latest version, it dies…and, now i can’t get it back. ughhh….
this all started because i went to the apple store to buy the new iphoto (see my other post) and the guy at the counter chided me for being three versions behind on tiger.
when i went home and did the OS X upgrade, all hell broke loose. while i still haven’t figured it out, here’s the good and the bad of apple customer service. the folks on the phone are the best - professional, patient, and just darn good. how about the folks at the store? ok, but very much “by the book” - not good when your main work computer is toast.
after working with the applecare person on the phone for a while saturday morning, we determined i had to do an archive and install. but, there was just one problem…i couldn’t find the original tiger disks for my PowerBook G4…so, i had to go to the store. when i got there, the genius bar was booked and they wouldn’t just let me borrow the disk - even for in-store use. before i went ballistic, the woman got me an appointment in walnut creek. if we hadn’t needed to go out that way anyways, i would have escalated…but jeez, can’t they just let someone borrow a disk?
anyways, i made my way over to walnut creek where i was told that there would be an $80 fee since this was something i could do on my own. i explained that i didn’t have the disks and couldn’t wait the 3-4 days for applecare to send them to me…that i had just driven 40 minutes to his store…that this was about work, not my grandmother’s photos, etc. :)…but, he didn’t seem to care. before i got too hot under my collar, he decided to just do the upgrade and it worked…that was a smart move on his part…very smart…
so, that’s the story…unfortunately, i don’t have a happy ending. i can sort of use my computer, but things keep crashing, i can’t upgrade to the latest OS X, and i can’t install the new iphoto. frankly…i’m not sure how to resolve this…any ideas?